Reference

Legal terms for your yes123 account

yes123 Legal sets out how your account, wallet records and lobby access work in Indonesia.

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yes123 Legal terms for your yes123 account
CONTACT ROUTES

Get help with a Legal question

A clear contact path matters when a Legal question affects your account or wallet status. We separate policy questions from payment-status checks so you can explain the issue without repeating your full…

Account access If phone verification blocks account access, contact our account help path with the phone number status and the message shown on your device. We can explain which Legal condition applies without asking you to send a password or full wallet secret.
Payment records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, keep the receipt reference and payment time ready. Our payment-status path helps match the record to your account while protecting private wallet details during the check.
Policy changes When you want to question, correct or request a change to account data, use our policy contact path and state the exact request. We will identify the relevant Legal section, explain any local-law restriction and tell you what evidence is needed.
DATA PRACTICE

How we handle policy and account data

Legal clarity depends on practical handling, not a statement alone. We use account details to apply access rules, verify phone ownership and examine payment records when you ask about DANA, OVO, GoPay…

Account details

We use the details attached to your account to apply the stated Legal conditions, complete phone verification and respond to account questions. If a detail is incorrect, tell us what needs changing and include only the information needed to locate the record.

Payment records

Payment references can be checked against the account when a DANA, OVO, GoPay, QRIS, bank transfer or virtual account status is unclear. We use the receipt detail for that check and do not need your wallet password or private security code.

Cookies

Cookies can keep an account session working between the login screen and the lobby on your mobile browser. Your browser controls whether cookies are stored. If changing that setting affects account access, our support path can explain the related Legal condition.

Account security

Keep your phone, verification code and login details private. We do not ask you to place a password in a support message. If you see an unfamiliar account action, contact us with the time and screen detail so we can review the access question.

Record retention

We retain account and payment records only as needed for the stated service, account checks, dispute handling or a legal requirement. A request to change or remove data may have limits where a record must remain available under local law.

Requesting changes

For a data access, correction or deletion request, contact the policy support path and describe the record concerned. We may verify that the request belongs to you before acting, then explain the result, timing and any reason a restriction applies.

Answers about yes123 Legal terms

These Legal answers address the questions you are most likely to ask before opening or using an account in Indonesia. They cover eligibility, verification, payment evidence, cookies, data requests and policy changes. Read the relevant answer before sending account or wallet details, and use our support path when your situation needs a specific check or when access depends on local law.

yes123 Legal covers account access, phone verification, wallet and payment records, privacy choices, cookies, security requests and policy changes. It also explains that access depends on local law, so an account or payment route may not be available in every Indonesian region.

Yes. We may require clear phone verification before account access so we can connect the account request with the person making it. If the verification message does not complete, use the account help path and do not share your password or security code.

Our Legal policy allows a payment-status check using the receipt reference, time and account details connected with DANA or QRIS. Send only the details needed to locate the record. We do not need your wallet password, private PIN or full security code.

You can contact our policy support path to request access, correction or deletion of personal data. We may verify that you own the account before acting. Some records may need to remain available for payment checks, disputes or a legal requirement.

Cookies can maintain your account session as you move from login to the lobby on a mobile browser. You can change cookie settings in your browser, but blocking them may affect access. Our support path can explain which session function is involved.

Use the policy contact path and identify the section or account action you are asking about. We can explain the current wording, whether the change affects payment records or verification, and whether a restriction applies because access depends on local law.

Keep the receipt reference, amount, time and payment route ready, then contact support through the payment-status path. This applies to OVO, GoPay, DANA, QRIS, bank transfer and virtual account checks. Do not send private wallet credentials with the request.

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